Delivery and shipping

We are committed to providing you and your pet with fast, safe and reliable delivery services. Please read the following shipping policy carefully before placing an order to better understand our delivery process and related instructions.

1. Delivery range
   We support delivery to most countries, and some remote or special areas may not be within the service range. If your address does not support delivery, customer service will contact you as soon as possible and assist.

Transport service provider: The transport companies we use include UPS, FedEx, DHL, postal, etc., depending on the specific order.

2. Delivery time
   Once the order payment is successful and the review is completed, we will arrange the delivery as soon as possible.

Delivery time may be delayed according to product inventory, order volume and special circumstances. Please understand if there is a peak promotion or force majeure (such as weather, traffic, etc.).

3. Delivery time
   Delivery time varies depending on the delivery address and the selected logistics method.

Domestic transportation: Usually takes 3-7 working days.

International transportation: Depending on the destination, it usually takes 7-16 working days, depending on the customs processing time.

4. Shipping fee description

The shipping fee will be automatically calculated according to the order weight, volume and delivery area, and will be displayed at the time of settlement.

The specific information is subject to the settlement page display.

5. Logistics query
   After the order is shipped, you will receive a logistics order number and delivery information notification.

You can check the logistics status in real time through the “My Order” page or the logistics company’s official website.

If the logistics information has not been updated for a long time, please contact customer service in time for assistance.

6. Abnormal delivery handling
   If you find the following situations when receiving the goods, please take photos for evidence and contact customer service immediately for processing:

The package is damaged or severely deformed

The goods are missing or wrong

The goods are damaged during transportation

We will provide you with after-sales services such as reissue, replacement or refund as soon as possible.

7. Special instructions
   Please make sure your delivery information is filled in accurately, including contact number, detailed address and recipient name, so as not to affect delivery.

Returns due to incorrect information or no one signing for the goods may incur additional costs, which shall be borne by the buyer.

8. Contact Customer Service
   If you have any questions or need help with the shipping service, please contact us through the following methods:

📩 Customer Service Email: [email protected]