Return Policy

We are committed to providing a satisfactory shopping experience for every customer and furry child. If you are not satisfied with the product you received, please apply for a return service in accordance with the following policy.

1. Return application conditions
   You can apply for a return within 30 days after signing for the product (based on the logistics signing time), subject to the following conditions:

The product has not been used and is in its original packaging (including all accessories, tags, instructions, etc.)

The product is not damaged, contaminated, or has no traces of human modification

Provide a valid order number and purchase receipt

Not within the scope of the following “non-returnable products”

2. Return process
   Submit an application
   Please contact us through the customer service email, stating the order number, reason for return, and attach a photo of the product (if quality issues are involved).

Review and confirmation
Customer service will review your application and provide a return address and related instructions within 2 working days.

Return the product
Please properly pack and return the product according to the return instructions provided by the customer service, and keep the logistics order number as a voucher.

Acceptance and Refund
After receiving the returned goods and confirming that they meet the return conditions, we will handle the refund procedures for you within 6 working days.

3. Return shipping instructions
   If we are responsible for product quality problems, wrong products, transportation damage, etc., we will bear the return shipping costs.

If the return is due to personal reasons (such as dislike, inappropriate size, wrong order, etc.), the return shipping costs shall be borne by the buyer.

4. The following situations do not support returns
   Perishable products such as pet food, snacks, and nutritional products that have been opened or used (unless there are obvious quality problems)

Special orders such as customized products and customized accessories

Deformation or damage of products caused by human damage, improper washing, and cleaning

Return of products that exceed the return time limit or fail the review process

5. Refund instructions
   The refund will be returned to your payment account by the original route, and the specific arrival time depends on the payment platform.

If you encounter problems during the refund process, please contact customer service in time for assistance.

6. Contact Customer Service
   If you have any questions about returns, please contact:

📩 Customer Service Email: [email protected]

Address: FLAT 1506, 15/F, CHEUNG FUNG
COMM BLDG, 21-25 CHEUNG SHA
WAN ROAD, SHAM SHUI PO
HONG KONG

We will respond to your questions as soon as possible within working days. Thank you for your understanding and support!