Help Center

FAQ

1. How long does it take to ship after placing an order?
   We will arrange shipment for you as soon as possible after the order is confirmed. Most orders will be processed and delivered by logistics within working days. The specific delivery time may vary by region and logistics company.
2. Can I change or cancel the order?
   If the order has not been shipped, you can contact customer service to apply for change or cancellation. If the order has entered the delivery process, it will not be able to be modified. It is recommended that you carefully confirm the product information before placing an order.
3. What should I do if I find a problem after receiving the product?
   If the product you received is damaged, missing or inconsistent with the description, please contact us in time after receiving the product and provide relevant photos. We will handle after-sales for you as soon as possible.
4. Do you support returns and exchanges?
   Subject to the return and exchange policy, we support return and exchange services within a certain period of time. The product must be kept unused and packaged intact. Some special products may not support returns and exchanges.
5. What payment methods are supported?
   We support a variety of mainstream payment methods, including bank cards, e-wallets and online payment platforms. The payment process is securely encrypted to ensure the safety of your information.
6. How do I check the order status?
   You can log in to your account and check the order status and logistics information on the “My Order” page. We will also send order update notifications via SMS or email.
7. Is the product authentic?
   All our products are purchased from formal channels and the quality is guaranteed. We are committed to providing safe and reliable products for every pet and owner.
8. What should I do if I have questions about pet care or product selection?
   Welcome to consult us through online customer service or send an email. Our team will provide you with professional advice and help you choose the right pet products.